We deliver high quality, flexible applications that are easy to maintain, modular to facilitate enhancements and are reliable, secure and easy to deploy. It is based on industry-standard process quality frameworks (such as CMMi, International Organisation for Standardization(ISO)). We offer the following services :

• New technology evaluation
• Proof of concept development
• Custom Application Development

We can help enable a new business function. We’re the technology experts who deliver what we promise — every time. We offer system integration solutions, services for custom applications, application development, system analysis and validation. Partnering with our company will lead to stronger business results, respond more rapidly to market changes, and transform both business and IT services.

Our Offerings include:

• Billing & Charging
• Customer Relationship Management(CRM)
• Middleware
• Service Fulfilment
• Revenue Assurance
• Data Warehouse
• Digital Services

Our differentiators

• Ready to use processes that cut across concept-to-market, lead-to-cash and trouble-to-resolve business process cycles.
• A strong knowledge of Business Support Systems(BSS) & Operation Support Systems(OSS) domain and connected enterprise systems.
• The right tools, methodologies and templates for your enterprise’s needs, combined with world-class knowledge and experience.

Based on our extensive experience in portals, Content Management System(CMS) & Mobile App development, our enterprise systems are designed to provide rapid and easy access to information and services. These systems enable better informed business decisions and will make your organization smarter and more competitive.

Portal & CMS offerings:

• Full suite of customer relationship management applications
• Delivering targeted content
• Providing self-service capability and self-help functions
• Providing rich interaction capabilities
• Delivering blogs and forums
• Enhanced user experience

Our mobile division provides real time integration of client application with mobile phone, Global Positioning System(GPS), and Short Message Service Center (SMSC) gateways. This enables our clients to benefits from mobile technologies.

Mobile offerings:

• Process Enabling Applications on iOS & Android Devices
• Customer service Applications
• MCommerce
• Mobile Security
• Application Porting to new platform or device

Our Application Management practice offers support services with the following objectives:

• Integrated Service Delivery Model
• Reduced Total Cost of Ownership
• Increase Efficiency & Productivity
• Improved Service Quality
• Improved System Availability & Reliability
• Customer centricity with dedicated support
• Year on Year cost savings
• Performance management via Service Level Adherence(SLA)/Key Performance Indicators(KPI)
• Services include :
  1. Environment Management
  2. Configuration Management
  3. Application Transition
  4. Service Performance Enhancement
  5. Operations Process Excellence
  6. Documentation & Dashboards
  7. IT Service Management
  8. Resource Management
  9. Partner Management
  10. Release Management
  11. Patch Management & Upgrades
  12. Service Availability
  13. 24/7 Heartbeat Monitoring
  14. Centralized Service Desk for all IT needs

Our Telecom Insights drive effective intelligence for Communication Service Providers (CSPs) to help them achieve their business goals and increase revenues. Our solution is designed to address the long standing issue of declining ARPUs for CSPs. It also helps optimize network and customer acquisition costs, thus enabling long term retention and records management.

Our Business Analytics solutions address two key objectives of a business: Cost Minimization and Revenue Maximization, i.e., costs are reduced and revenue is enhanced. As a result, operational efficiency, customer experience, sales and marketing, customer care and strategic investments improve.

The Business Analytics offerings leverage deep business domain knowledge on Marketing, Sales, Customer Care, Churn Prediction Analytics, Finance, Preventive Fraud Analytics Credit and Exposure Analytics and Collections Analytics.

Our offerings:

• Data integration / Data Storage (ETL)
• Analysis & Reporting
• End User Experience
• Customer Credit Analysis
• Customer Credit Score
• Churn Predictions
• Balance Scorecards
• Performance Monitoring / Benchmarking
• Data Cleansing
• Framework Creation & Miningm
• Marketing / Promotion Effectiveness Analysis

We provide comprehensive enterprise-wide Quality Assurance(QA) & testing strategy, methodology and tools thereby providing a dedicated testing practise. Our services cater to deliver new products and services to meet the demands in the market and be ahead of its competitors.

Our Testing and Quality Assurance are primarily focused for Telecom solutions to achieve results through enhanced output quality, process efficiency, and optimized labour costs.

Testing practice includes:

• Robust Functional testing of our client scoped applications addressing the needs of testing the applications for their functionality against user/ business requirements
• The functional testing services comprises of early Integration testing, System Testing/ System Integration Testing, end-to-end testing
• Dedicated test environment management and Test Data Management (TDM) services across various test environments for smooth functioning of test execution
• Services around a spectrum of tools used for various testing purposes including Application Life Cycle Management (ALM), Test Management, Defect Management, Automation, Performance & Load testing, Mobile application testing and utilities
• Ensuring IT application’s conformance to Security requirements & policy